FAQs

The average time to fix a website is between one to two business days.

The minimum charge to repair a faulty WordPress site $35 USD.

If we cannot fix your site, we will refund your money.

We do! But our services are limited to WordPress e-commerce  plugins. We do not support add-on e-commerce platforms like Shopify or Square.

If we find that your website is infected with malware, we’ll ask to upgrade your purchase.¬† You’ll only pay for the difference between your earlier purchase and $125.00, our fee for a hacked website.

To troubleshoot your website we’ll need a WordPress administrator account and your web hosting login details.

No, we have worked with hosting companies located around the world.

If you are unhappy with your current hosting or if we feel the server you are using is contributing to your issues, we can suggest some alternatives. Any hosts we suggest will migrate your site for free.

No. The unused hours you have purchased never expire. Unused hours can be used anytime you need them.

Upgrades occur when we can not repair your website in the amount of time purchased. An upgrade will never cost you more than if you had chosen an option with more repair or development time first, you only pay the difference. Upgrades should not delay your repairs. We will tell you the new payment amount and begin work as soon as you complete the additional payment amount with PayPal.

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